EV Charger FAQs | Dinuy eMobility

Product and technology

What is DINUY’s product philosophy in EV charging?

The charger is conceived as part of the building’s electrical infrastructure, not as a vehicle accessory.

What technological difference does Dinuy offer compared to other AC chargers?

It is the only range on the market that incorporates the KNX protocol in all models.

KNX integration and home automation

What does KNX integration allow?

To integrate charging into smart installations, coordinating the charger with the rest of the building systems for global and efficient energy management.

Can it integrate with home automation systems?

Yes. It does not require external KNX gateways. It integrates directly into the system.

Connection and installation

What connection system does the Dinuy charger include?

It includes a screwless clamp terminal system. It eliminates manual screw tightening, reducing installation errors and ensuring constant, reliable pressure on the conductor. It reduces electrical connection time by up to 40% and guarantees a firm, uniform, and stable connection over time.

Is the installation of Dinuy chargers easy?

The DINUY range is designed for an easy and fast installation, reducing work time and errors.

Applications and compatibility

What applications are DINUY chargers designed for?

DINUY AC chargers are designed for residential projects, communities, single-family homes and the tertiary sector, such as offices, hotels, hospitals, schools, shopping centres, etc., covering most real AC charging needs.

Are they compatible with all electric vehicles?

Yes. DINUY chargers are compatible with all electric and plug-in hybrid vehicles in the European market.

Which charging standard do they use?

They use Mode 3 charging with a Type 2 connector, the European standard for AC charging.

Power and robustness

What charging power does the DINUY range include?

Single-phase: up to 7.4 kW. Three-phase: up to 22 kW.

How robust and reliable are DINUY chargers?

DINUY chargers feature a metal chassis, which improves heat dissipation, protects the electronics and increases durability under intensive use.

Are there models with integrated protections?

Yes. The range includes versions with built-in protections and an automatic reset system for Type 2 installations, improving safety, reducing the need for external components and avoiding manual interventions.

Efficiency and service continuity

Why is automatic reset important?

It allows the system to recover automatically, avoiding trips to the garage and user intervention.

What makes it smart and efficient?

Its dynamic power control and scheduling optimise contracted power, prevent outages and reduce charging costs.

Access and usage control

Can you limit who can use the charger?

Yes. There are secure access methods such as a mobile app and an RFID card.

Why is access control important?

Specially relevant in shared garages, companies and multi-user installations.

What connectivity options are available?

Bluetooth, WiFi, Ethernet, KNX protocol, RFID reader for user identification, and OCPP protocol compatible with payment operators.

Management (App/Cloud/KNX)

What can be done from the App, Cloud and KNX?

Management via App, Cloud and KNX, enabling monitoring, remote control and making operation and maintenance of charger installations easier.

What does full connectivity imply?

It enables everything from fast local configurations to integration with home automation systems, professional network management and commercial operation in pay-per-use environments.

Certification and display

Are Dinuy chargers certified?

Yes. The entire range is certified by IMQ laboratories in compliance with electrical safety regulations and electromagnetic compatibility (EMC).

What does this certification guarantee?

That the product has been tested by an independent body, ensuring safety, reliability and regulatory compliance for any project.

Does it include an integrated display?

It includes a 2.8” colour TFT display, easy to read, showing relevant information such as charging status, power, energy and system alerts in real time.

Installation, protection, manufacturing and support

Are they suitable for indoor and outdoor installation?

Yes. Designed for both indoor and outdoor installation, with a steel chassis that provides maximum strength.

What protection level do they offer?

IP54 rating against dust and water, and IK10 impact resistance, ensuring durability even in demanding environments.

Where are the chargers designed and manufactured?

The entire range is designed and manufactured in Spain, under direct control of the full production process, providing better quality control, traceability, availability and close technical support for professionals.

What warranty does the charger range offer?

It includes a 5-year warranty, a differentiating commitment that provides peace of mind, confidence in the investment and long-term quality backing.

Does it require periodic maintenance?

Maintenance is minimal thanks to: robust design, fewer external components and protected electronics.

What type of support does DINUY offer?

Specialised local technical support, strong knowledge of the electrical channel, and availability of spare parts and close assistance.

Why does the DINUY range have few references?

Because it is designed to cover most needs without complicating specification, stock and installation.

FAQs